Applicable to mail order customers only.
If you are not happy with your purchase for any reason then please inform us via telephone (01603 262513) or email (sales@sportlink.co.uk) within 7 days and we will exchange them or refund your payment (less postage & packaging costs) when the goods are received back by us (in a re-saleable condition and in it's original box). We reserve the right to charge a 4% restocking fee which we incurr at the point of sale.
If you cancel your order before it is dispatched then we reserve the right to deduct a 4% transaction charge that we incur at the point of sale. Please also ensure you obtain a certificate of posting available free from the post office or send to us by recorded delivery so you have evidence they were posted. Goods will be exchanged only if they have not been worn, used or otherwise soiled and are in original, undamaged packaging. Please note that regrettably returned products that smell of stale smoke, bodily fluids of any kind, pets or have been soiled in any way cannot be exchanged or refunded.
When returning goods to us please write reason and request on the back of the invoice, wrap securely and send it back to our address listed below.
Faulty Goods:
If goods have been damaged then please inform us as soon as possible, before returning the goods to us and we will exchange or offer a full refund. We reserve the right to return the goods to the manufacturer for inspection before issuing a refund. If the manufacturer deems the fault not to be of the product Sportlink Specialist Sports Ltd (Sportlink.co.uk) reserve the right not to issue a refund.
If goods are thought to be faulty, please return them to our returns department at: Sportlink Specialist Sports, Unit 14, Taverham Garden & Crafts Centre, Fir Covert Road, Taverham, Norwich, Norfolk, NR8 6HT.
If the goods are faulty, a full refund including p&p, exchange or credit will be given according to the customer's wishes.
Cancellation:
If you cancel your order before it is dispatched then we reserve the right to deduct a 4% transaction charge that we incur at the point of sale. Please also ensure you obtain a certificate of posting available free from the post office or send to us by recorded delivery so you have evidence they were posted. Goods will be exchanged only if they have not been worn, used or otherwise soiled and are in original, undamaged packaging. Please note that regrettably returned products that smell of stale smoke, bodily fluids of any kind, pets or have been soiled in any way cannot be exchanged or refunded.
When returning goods to us please write reason and request on the back of the invoice, wrap securely and send it back to our address listed below.
If that product has already been despatched, then it can be returned to us (in re-saleable condition and in it's original box) and a refund, exchange or credit will be given according to the customer's wishes (excluding the package and postage costs.)
Please note we suggest using Royal Mail Recorded to send the goods back to us. We can not accept responsibility for goods lost while in transit to us.
To return goods to us please send to:
FOA www.sportlink.co.uk
Sporlink
Unit 14
Taverham Garden & Crafts Centre
Fir Covert Road
Taverham
Norwich
Norfolk
NR8 6HT
email: sales@sportlink.co.uk
If you have any questions, queries or complaints please call us on 01603 262779. Our offices are open Monday to Friday 10am - 5pm. Alternatively, email us: sales@sportlink.co.uk
Embroidery
We offer an Embriodery Service which allows you to personalise your training or team kits with your own personal logo, player name or club name. Please call us or email us for set up costs.
Please note; The layout, design or any colour changes are at the sole discretion of the embroiderer. Embroidery will take an additional 5-7 working days for delivery. When ordering embroidery from our website please state your requirements where highlighted.
NB There is a strict no returns policy once embroidery has been applied, unless the goods are found to be faulty. This does not affect your statutory rights.
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